Reservations can be made by calling (360) 532-2770 ext. 2 or (800) 562-9730 ext. 2 Monday through Friday between 8:00 am and 4:00 p.m.
Hours of operation mirror the fixed route bus schedule.
Service is not available on these holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day.
Trips can be scheduled up to a week in advance. You will also need to schedule a return time (if applicable) at the reservation time unless it is for a medical appointment. To expedite your call, please have available when you call:
- Pencil and paper
- Your Name
- Exact address of where you want to go.
- Time(s) and date(s) you would like to travel
- Time(s) of any appointments you have.
- Whether an attendant or guest will be riding with you.
- Whether a service animal will accompany you.
- Whether you will be using a mobility aid (i.e., wheelchair, walker, oxygen).
- Return trip information.
Carry any needed medication with you in case there is a delay for any length of time. If you are diabetic or hypoglycemic, please bring a small snack with you in case you travel longer than expected. If you require oxygen, please make sure you have enough in your tank for the duration of your outing.
Please limit your onboard parcels (bags). SVS operators can only assist you with the amount of packages or groceries as the operator can carry in one trip. SVS operators are not permitted to lift or carry objects weighing more than 20 pounds. If you have purchased a heavy or bulky item, please arrange with the store to have it delivered to your home rather than trying to carry it aboard the van. SVS operators reserve the right to refuse to transport heavy or bulky items.
It is your responsibility to notify your SVS dispatcher if you move or use a temporary address.
For medical emergencies, call 9-1-1 If your condition is very fragile and you require specialized care during your trip, do not call SVS. Our operators are not trained as paramedics.
Standing Rides - Repeating Scheduled Rides
A Standing ride is an ongoing, regularly scheduled reservation (for example: work, dialysis, physical therapy, church, etc.). It is useful to schedule a standing ride if you go to the same place one or more days each week. Standing rides may be requested once eligibility has been approved. To avoid no-show penalties, please call the SVS dispatch to place your standing ride on hold during times of vacation, illness or any reason you will not be taking your scheduled trips. Be sure to let the dispatcher also know when you want your standing ride reactivated.
Standing rides will be removed or denied due to excessive cancels and/or changes. You will be notified by phone if we cancel your standing ride.