Privacy Policy
Grays Harbor Transportation Authority Privacy Policy
At Grays Harbor Transportation Authority (GHTA), we value your privacy and are committed to protecting your personal information. This Privacy Policy ("Policy") explains how we collect, use, and disclose your personal information when you access or use our mobile application HarborFLEX, website, and services (collectively, the "Services"). By using the Services, you agree to the collection, use, and disclosure of your personal information as described in this Policy.
Information We Collect
We collect personal information from you in various ways, including:
a. Information you provide: When you create an account, request a ride, or contact us, we may collect information such as your name, email address, phone number, payment information, and other details you choose to provide.
b. Location information: When you use the Services, we may collect your precise location data. We use this data to provide you with the Services, such as connecting you with nearby drivers and optimizing your route.
c. Usage data: We may collect information about how you use the Services, including but not limited to your search queries, the date and time of your use, and your interactions with the Services.
d. Device data: We may collect information about the device you use to access the Services, such as your IP address, operating system, device type, and unique device identifiers.
e. Information from third parties: We may receive information about you from third-party services, such as payment processors and other partners.
f. Failure to provide necessary personal information requested at the time of registration for use of HarborFLEX may result in certain services not being available to You.
How We Use Your Information
We may use your personal information for various purposes, including to:
a. Provide, maintain, and improve the Services;
b. Process your payments and provide you with transaction confirmations;
c. Respond to your inquiries and provide customer support;
d. Personalize your experience with the Services, such as by providing tailored content and recommendations;
e. Monitor and analyze usage and trends to improve the Services;
f. Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities;
g. Enforce our Terms of Service and other policies; and
h. Comply with applicable laws and regulations.
How We Share Your Information
We may share your personal information with third parties in the following circumstances:
a. With service providers: We may share your information with third-party service providers who help us provide the Services, such as payment processors, map and location data providers, and error logging services. Via Mobility, LLC, GHTA’s third-party contractor, will have access to all personal information collected by HarborFLEX for purposes related to management and administration of the Services. Information may be stored on servers located in the United States.
b. With other users: If you are a rider, we may share your name and location with your driver to facilitate your ride. If you are a driver, we may share your name, vehicle information, and location with riders to facilitate their rides.
c. For legal reasons: We may disclose your information if required to do so by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of GHTA, our users, or others.
d. In connection with a sale or transfer of assets: We may share your information with another entity in connection with a merger, acquisition, sale of assets, or other business transaction.
Third-Party Services
The Services may contain links to third-party websites or services, such as Apple, Google, or others. Your use of these third-party services is subject to their respective privacy policies, and we encourage you to review them before providing any personal information to these third parties. These third parties may use cookies (alone or in conjunction with web beacons or other tracking technologies) to collect Information about you when you use our Services. They may combine this Information with other data about your online activities over time and across different websites and other online services. They may use this Information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
Data Retention
We retain your personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and as required by Washington state and federal law.
Children's Privacy
The Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take appropriate steps to delete such information.
Changes to This Policy
We may update this Policy from time to time. If we make material changes, we will notify you by posting the updated Policy on this page and updating the "Last Updated" date above. Your continued use of the Services after any such changes constitutes your acceptance of the new Policy.
Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data, or object to our use of your data for certain purposes. To exercise these rights, please contact us as detailed below. We will respond to your request in accordance with the applicable laws.
Contact Information
If you have any questions or concerns about this Policy, please contact us at info@ghtransit.com or at GHTA’s Administration office at 343 W. Wishkah Street, Harbor Place Building, Aberdeen, WA 98520 or at 360.532.2770.
Last Update January 14, 2025